Terms and Conditions

Glasgow Trade Kitchens (GTK ) is a trading name of  River Kitchens & Bathrooms Ltd.

  1. Privacy Policy.

We do not share customer details with any 3rd party company outwith our organisation.

  1. Descriptions, prices and product information.

All prices are expressed inclusive of any VAT payable unless otherwise stated.

  1. Offers.

Any offer or promotion is only applicable at the time of purchase.

  1. Availability.
    If for any other reason beyond our reasonable control we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item.
  2. Payment and acceptance.
    Your order is an offer to buy from us, we reserve the right to cancel an order.
  3. Delivery.
    Our delivery courier will make deliveries to you. We do our best to secure delivery within 7 days of the Start date of your Installation, or on the date requested or specified when your order is placed. Deliveries will be made between the hours of 7.00 a.m. and 6.00 p.m.

Ownership of an item and or order will not pass to you until we have delivered the item to you and it has been paid for in full. When an item is delivered, risk of damage to or loss of the item passes to you.

  1. Kitchen Installation.

Glasgow Trade Kitchens (GTK) does not install Kitchens, we are a supply only trade outlet.

At your request, we may provide you with details of a contractor to install your Kitchen. In doing so we accept no liability for the installation of your Kitchen and or performance or workmanship of the contractor or any of the associated trades the contractor may or may not provide. Payment for the work undertaken by the contractor is entirely an arrangement between yourself and the contractor. We may provide an indication on anticipated costings, however these are only a guidance. The actual cost is between yourself and the contractor.

  1. Cancellation and Refund policy.

We comply with the cancellation of contracts made in consumer’s home or place or work, regulation 2008. If you are entitled to a refund, we will make a refund to the account originally charged for the purchase of the product. Refunds will be made at the earliest opportunity and will be dependent on transactional times associated with the original payment method. We reserve the right to deduct a restocking and or collection charge to the refunded amount. No refunds can be made to custom manufactured or ordered items, (i.e. Painted Kitchens).

  1. Faulty items (appliances).
    If, after a product has been fitted, you find a fault, we reserve the right to request the manufacturer or a registered engineer to contact you or make a house visit to confirm the fault. Manufacturer’s may require you to register the appliance guarantee with them, in this case you should contact the manufacturer at the earliest opportunity should you have issue with an appliance supplied by us.
  2. Payments.
    Payments can be transacted by Cash, BACS transfer, Cheque, MasterCard or Visa credit card, Maestro, Solo or Delta debit card or PayPal. Your details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. If there is a problem taking payment for all or part of your order we will contact you by email (or by telephone if you have not given us an email address).

River Kitchens & Bathrooms Ltd is Authorised and Regulated by the Financial Conduct Authority (FCA) FRN 667748.  We are a Credit Broker and not a Lender, We offer credit Facilities from one lender

  1. Refrigeration Products

As part of our environmental policy we would like to draw your attention to E.C. Legislation (directive 2002/96/EC (WEEE) as amended) any fridge, freezer or combination fridge/freezer appliance or wine cooler must be disposed of via your local authority, please contact them for disposal guidance.

  1. Our responsibility to you.
    If we are in breach of these Terms & Conditions, we will only be responsible for any direct losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you make the relevant order. Our products are for personal use only and our liability shall not in any event include business losses such as lost data, lost profits or business interruption.

This paragraph 12 shall not limit or affect our liability resulting from any products sold being found to be unsafe or if something we do negligently causes death or personal injury.

Our liability to you in connection with any purchase order will not exceed the total price charged for the items.

  1. General.
    You may not transfer any of your rights under these Product Terms & Conditions to any other person. We may transfer our rights under these Products Terms & Conditions to another business where we reasonably believe your rights will not be affected.

If you breach these Product Terms & Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Product and Terms & Conditions.

We shall not be responsible for any breach of these Product Terms & Conditions caused by circumstances beyond our reasonable control. In particular, if the performance of our obligations under these Product Terms and Conditions is prevented or delayed by any act or omission by you, we shall be liable for any costs, charges or losses sustained or incurred by you arising directly or indirectly from such prevention or delay.

  1. Customer Services.
    If you have any queries, please contact us on 0141 432 0141.

River Kitchens & Bathrooms Ltd is a company registered in Scotland whose registered office is at:

Unit 1, Chapelhall Industrial Estate, Chapelhall, Airdrie, ML6 8QH.

Company Registration No. SC418908

VAT Registration Number: 134 049 043

Kitchens Unit Guarantee – Conditions of the 10-Year Guarantee (standard terms).

  1. The Guarantee applies in the UK only and only applies when payment has been made in full.
  2. The Guarantee applies to all River Kitchens & Bathroom fascia’s and cabinets.
  3. The product shall be subject to normal domestic use only.
  4. The customer must retain proof of purchase.

THE GUARANTEE DOES NOT APPLY TO: A) accessories such as worktops, pelmets, cornice, lights or light bulbs, etc. B) Any problems arising from poor installation of the Kitchen, bad planning or misuse as a result of you not choosing to use our installation service. C) Consequential loss. D) Replacements required which we are unable to supply due to circumstances outside our control. E) Damage or deterioration arising from the fitting of unsuitable or incompatible handles during or after installation.

We, River Kitchens & Bathrooms Ltd, undertake to guarantee for the period of 10 years from the date of purchase, during which we will replace, or repair, at our option, any unit that is defective as a result of faulty design, materials or workmanship (of manufacture not installation). Please note that the Guarantee does not cover defects arising from reasonable wear and tear of the unit and you will be expected to take reasonable care of the product. The benefit of the Guarantee will only be available for the guarantee period to the original purchaser of the furniture. The Guarantee is only valid in the U.K and is based on FULL payment of goods. This Guarantee is given in addition to and does not affect your statutory rights.

  1. Planning & Ordering Service

As a trade only outlet, we may at our cost, provide a planning and ordering service. However any plans or orders must be checked for accuracy to ensure they are fit for purpose. We recommend you use a suitably qualified person to check your plans and orders as we cannot accept any liability for incorrect measurements, sizes or products ordered.